Shipping and delivery

Thank you for shopping with JGS Luxe Scent. We take pride in ensuring your order reaches you safely and in perfect condition.

Processing Time

• All orders are processed within 2–4 business days after payment is received.
• During product launches or promotions, processing times may be extended slightly due to high demand.

Delivery Times

• UK Orders: Estimated delivery within 3–7 business days once dispatched.
• International Orders: Estimated delivery within 7–18 business days, depending on location and customs clearance.

Shipping Rates

• Shipping costs are calculated at checkout based on your delivery location.
• Free UK shipping on orders over £100.

Tracking Information

• Once your order has been dispatched, you will receive an email or text with your tracking number.
• Please allow up to 24 hours for tracking details to become active.

Delivery Address

• Please ensure your delivery details are correct at checkout.
• We cannot be held responsible for lost or delayed items due to incorrect addresses provided by the customer.

Delays & Issues

• JGS Luxe Scent is not liable for delays caused by postal services, customs, or other circumstances beyond our control.
• If your order is delayed or missing, please contact us at [email protected] or via WhatsApp: 07728375225.

Pre-Orders

• For pre-orders, please note that dispatch dates will be clearly stated at the time of purchase.
• Once your item is ready, you will be notified with full tracking information.